Generic Users as Owners

EchoStream requires that you always have at least one User in a Tenant with the owner role.

These can, of course, be actual named users. However, this can present problems in the case of User turnover. For example:

• Bob is your processing team lead, and he has created all of your Tenants and owns them all.
• Bob does not designate any other User as an owner on these Tenants
• Bob leaves your company

Because only an owner can designate other Users as an owner, you are left with Tenants that you can no longer transfer the ownership for to another user.

Therefore, we recommend that you create a generic email account (or email group, depending on your email server) that has the ownership of all of your corporate Tenants. For example, if your email domain was mycorp.com, you might create an email group using the address echostream@mycorp.com, then create an EchoStream user using that group address, and then invite that new User to all of your Tenants as an owner.

This will guarantee that no matter who turns over in your organization, you always have access to your Tenants at the owner level.